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Rating and Valuation Department e-Forms
FORM FOR TENANT TO LODGE A COMPLAINT (FORM e-AR4)
  1. Current:step 1
    Notes
  2. Not Complete:step 2
    Capacity
  3. Not Complete:step 3 Complaint Info.
  4. Not Complete:step 4 Review / Submit
This form is for use by a person who:
  1. is a subdivided unit tenant (“the Complainant”), or his/her authorised representative, and the relevant tenancy period, regardless of whether the tenancy was created orally or in writing, commenced on or after 22 January 2022; and
  2. wishes to complain about his/her landlord suspected of committing offence(s) under Part IVA of the Landlord and Tenant (Consolidation) Ordinance (Cap. 7) (“Ordinance”).
Please read the “Notes” of this form before completing the form. All fields must be filled in, unless specified otherwise.
Notes
  1. Complaint Handling Procedures
    Upon receipt of a complaint, the Rating and Valuation Department (“RVD”) will process it in accordance with the following procedures:-
    1. RVD will examine the information provided in this form (e.g. the aggregate of the apportioned amounts of water charges# exceeding the billed amounts for water). If needed, RVD will further contact the complainant to enquire and collect information; conduct site inspection and collect information from the complainee.
    2. If after investigation, the complaint case does not involve committing the offences under Part IVA of the Ordinance, RVD will explain to the complainant and provide free advisory or mediatory service as appropriate.
    3. If the complaint case involves committing the offences under Part IVA of the Ordinance, RVD will seek legal advice from the Department of Justice and consider whether legal action is warranted depending on the actual circumstances (including the information and evidence collected) of the case.
      # According to Waterworks Regulations (Cap. 102A), a registered consumer of the Water Supplies Department (“WSD”) is only allowed to recover from the occupants of the premises the water charge paid to WSD (applicable to subdivided units). In case of any suspicion regarding overcharging for water, members of the public can report to WSD. An option for reporting water overcharging for subdivided units is available under the WSD’s Customer Services Hotline on . If the subdivided unit belongs to a “regulated tenancy”, the tenant can also report the case to RVD.
  3. Personal Information
    1. The information provided in this form will be used for the administration of the Landlord and Tenant (Consolidation) Ordinance (Cap. 7), the Rating Ordinance (Cap. 116) , the Government Rent (Assessment and Collection) Ordinance (Cap. 515) and regulation 47, 47A, 47B or 47C of the Waterworks Regulations (Cap.102 sub. leg. A).
    2. Apart from the purposes stated above, personal information will not be transferred by RVD to any other parties, unless such transfer is permitted by law.
    3. Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to request access to and correction of your personal data. Such requests must be made in writing. You may make such request by post or in person to RVD’s Customer Service Officer at 15/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon, or by e-mail to enquiries@rvd.gov.hk.
  4. Notes to Complainants
    1. Must state clearly the issues of complaint.
    2. Must provide the personal data concerned and details of the act or practice of the complainee, as well as sufficient information in support of the complainant’s allegation.
    3. Must state by whom the act was done or the practice was engaged in, i.e. who the complainee is, and provide adequate information for RVD to identify and locate the complainee. Otherwise, RVD may not be able to process the complaint.
    4. Cooperate in RVD’s requisition of information and investigation.
    5. If complainant or complainant’s authorised representative is not able to provide RVD with the requested information about the complaint, the progress and/or outcome of the investigation may be affected. RVD may also terminate the investigation due to insufficient information to follow up with the case.
Declaration